Do you have a parking lot?

Yes, we have. You can use it free of charge.

Do you provide any double bed?

We are sorry, we do not have any double bed.

I want to know the check-in and check-out time.

Check-in is at 15:00 / Check-out is by 11:00
If you will check in later than the prescribed time of your arrival, please contact us.

I want to know the price for children.

  • Children of elementary school age (those with bedding and meals) - - - 70% of Adult price
  • Infant (those with bedding and meals) ※ From 3 years old to a preschooler - - - 50% of Adult price
  • Infant (with no bedding and no meal) ※ From 3 years old to a preschooler - - - 2,700 JPY
  • Baby (with no bedding and no meal) ※ From 0 years old to less than 3 years old - - - Free
  • * One child fee will become the same fee as an adult when you have only one adult.

I want to know how to go to Lake Toya (Toyako Onsen).

Our recommendation is by taxi. It takes about 40 minutes to arrive. The taxi cost is about 6500JPY.

Can we use Wi-Fi? Do you have Wi-Fi?

Wi-Fi is available on the 1F front, the lobby around shops.

Do you need our shuttle bus from Sapporo station or New Chitose airport?

Please book from our access site.

I want to change buffet dinner to Kaiseki or French & Italian.

Please rebook from our website.

I want change reservation detail(number of people, room type, smoking or non-smoking).

Please change from your booking site.
(Or contact the customer center of your booking site.)

Do you provide pick-up service from JR Datemonbetsu Station(伊達紋別駅)?

We're sorry, a pick-up service between JR Datemonbetsu station and our hotel is not available.
Please take Donan bus or taxi.
Donan bus is available for Otaki-higashi-danchi(大滝東団地) or Kutchan-eki-mae(倶知安駅前) via Kitayuzawa Onsen(北湯沢温泉).
Please get off at Shirakuni-no-Toko(白絹の床). It will take approximately 50 minutes.
It takes approximately 40 minutes by taxi. Please call Donan Hired car at 0142-75-2277 or Date
Hired car at 0142-23-3566.

Still need help?
If you have other question, please contact us.